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Refund policy

Returns

Our policy lasts 14 days according to Estonian § 56 of the Law of Obligations Act. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

According to Estonian § 53 (4) of the Law of Obligations Act, optical lenses are not eligible for compensation, as they have been ground to the frame according to the prescription provided by the Buyer. This does not apply in the event of an installation error on the part of the Seller.

We still offer returns to following optical products: 

  • Standard single-vision lenses that are included in the frame price (free lenses);
  • Standard single-vision lenses with a blue light filter
  • Blue light glasses (without prescription);
  • Glasses without prescription

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Thinner (high index) lenses (marked as Premium)
  • Progressive lenses
  • Photochromic/light responsive glasses
  • Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank — there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@specler.ee.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@specler.ee and send your item to:

DBLE OÜ
Vae 2
76401 Tallinn
Estonia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail it to:

DBLE OÜ
Vae 2
76401 Tallinn
Estonia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Effective Date: 01/07/2025

DBLE OÜ
Reg. Code 14769690
VAT no. EE102281073
Vae tn 2, 12915